Customer Policies for Harvest Direct

Welcome to Harvest Direct, your one-stop shop for fresh, local, curated produce, dairy, and meats!

We're committed to providing you with the highest quality products and exceptional service. This customer policy outlines what you can expect from us and what we expect from you to ensure a smooth and enjoyable shopping experience.

Product Quality and Sourcing
• We source our products from local farms and trusted suppliers who prioritize quality and freshness.
• We adhere to strict storage and handling procedures to maintain product integrity.
• We clearly label all products with information about their origin, weight or volume (if applicable), and "best before" dates.

Ordering and Delivery
• Orders can be placed at www.Harvest.Direct.
• A minimum order value of $25 is required.
• Delivery fees are calculated based on your location and order weight.
• Deliveries are made within based on our local delivery times set locally. We will let you know by email of your delivery send date. We recommend being available during your anticipated delivery date to ensure proper handling of your fresh produce, dairy, and meats.

Substitution Policy
• In the rare instance that an item is unavailable, we will do our best to provide a suitable substitute.
• We will notify you via email or phone call prior to any substitutions. You will have the option to approve the substitution, choose a different available item, or receive a refund for the unavailable item.

Returns and Refunds
• Due to the perishable nature of our products, we do not accept returns or refunds.
• However, we understand that mistakes can happen. If you receive an incorrect or
damaged item, please contact us within one day of receiving your order. We will be
happy to investigate and talk to the producer about your situation.

Privacy
• Data Collection and Use: We collect personal information such as name, email, and payment details to process orders, provide customer support, and enhance your shopping experience. We do not share your data with third parties without your consent, except for essential service
providers.

• Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your payment details are encrypted and processed securely through trusted payment gateways.

• User Rights: You have the right to access, update, or delete your personal information at any
time. You can manage your data preferences through contacting our customer support team.

Customer Service
• We are committed to providing excellent customer service.
• If you have any questions, concerns, or feedback, please do not hesitate to contact us by email at Customer@Harvest.Direct. We will respond to your inquiries as soon as possible.

Thank you for choosing Harvest Direct! We appreciate your business and look forward to serving you fresh, high-quality products.